Privacy policy

Privacy Policy

Last updated: 11-09-2026

At The Hair Care Shop, we respect your privacy and are committed to keeping your personal information secure.

What Information We Collect

When you place an order, contact us or use our website, we may collect:

· Your name

· Delivery and billing address

· Email address

· Phone number

· Order and payment details

· Information you provide when contacting us

We may also collect basic website information, such as your device, browser and pages visited, through cookies and analytics tools.

How We Use Your Information

We use your information to:

· Process and deliver your orders

· Send order and delivery updates

· Respond to your questions

· Process returns and refunds

· Improve our website and services

· Prevent fraud and protect our website

· Send marketing messages where you have given permission

Your Information

We do not sell your personal information.

We may share necessary information with trusted services such as payment providers, couriers, website providers and other companies that help us operate our business.

Cookies

Our website uses cookies to provide essential features, remember your preferences and understand how customers use our website. Some cookies may require your consent under UK law.

You can manage or disable cookies through your browser settings.

How Long We Keep Your Information

We keep your information only for as long as necessary to provide our services and meet our legal, accounting and regulatory requirements.

Your Rights

Under UK data protection law, you may have the right to:

· Ask what personal information we hold about you

· Request corrections to inaccurate information

· Request deletion of your information in certain circumstances

· Object to certain uses of your information

· Withdraw consent for marketing communications

To exercise your rights, contact us using the details below